Refund policy

Refund and Return Policy

All products in our store are made-to-order printed items. Each item is produced specifically for the customer after the order is placed.

Because our products are made to order, we do not accept returns or exchanges for reasons such as wrong size selection, change of mind, buyer’s remorse, dislike of the design, color expectations, or ordering the wrong product.

Returns or refunds are available only in cases where the item arrives damaged, defective, misprinted, incorrect, or there is another issue caused by us or our fulfillment process.

Damaged, defective, misprinted, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, misprinted, or if you received the wrong item, please contact us using our Contact Us form within 30 days of delivery.

To help us review the issue, please include your order number, a short description of the problem, and clear photos of the item, packaging, and any visible damage or defect.

If the issue is approved, we may offer a replacement, store credit, refund, or return instructions, depending on the situation.

Returns

Returns are accepted only if we approve the return request in advance. Items sent back without first contacting us and receiving return instructions will not be accepted.

If a return is approved, we will provide the return address and instructions by email. The return address may vary depending on the order and fulfillment location.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, misprinted, incorrect item, or another issue caused by us or our fulfillment process.

Non-returnable items

Made-to-order printed products are not returnable or exchangeable unless the item is damaged, defective, misprinted, incorrect, or there is an issue caused by us. We also do not accept returns on gift cards, sale items, or items that have been worn, washed, used, altered, or damaged after delivery.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us using our Contact Us form.

Contact

For any return or refund questions, please contact us using our Contact Us form.